How to Buy an eSIM

First, select an eSIM data package for the country where you are traveling, or currently located. You can find our full selection of eSIM cards on the main page After purchasing an eSIM, you will usually receive a QR Code via email within 5 minutes.

How to Activate an eSIM

Activation is simple. Follow the steps below:

iPhone

1. Tap and hold the QR code, and select Add eSIM. Alternatively, you can use the Camera app to scan the QR code. 3. On the following screen, follow the prompts to install the new Data Plan. The default options are okay to accept. 4. Once the new Data Plan has been added, make sure that Data Roaming is set to ON in your phone’s Settings.

Android

1. On the device where you want to install the eSIM data plan, open the Camera app. 2. Point the camera at the QR Code. Tap on the notification that appears, which should say Data Plan. 3. On the following screen, follow the prompts to install the new Data Plan. The default options are okay to accept. 4. Once the new Data Plan has been added, make sure that Data Roaming is set to ON in your phone’s Settings.

Recommendations

Turn off Data Roaming on your Primary line (home SIM card) to prevent data roaming charges.
If you install the eSIM before you arrive in your destination, be sure to set the eSIM to your primary Cellular / Mobile Data plan when you arrive.
IMPORTANT: Turn on Low Data Mode (iPhone) or Data Saver mode (Android) to prevent background data while using your eSIM.

Example (iPhone)

Below we will walk through the steps with the correct settings to install the eSIM on iPhone:

1. Add eSIM

In this step, you will add a new, secondary data plan to your phone using the QR code. Note: If you can’t use the Camera to scan a QR code, try Activate an eSIM with Manual Activation Code.

2. Activate eSIM

In this step, you can assign a name to the eSIM plan on your phone. Name it “eSIM Masters” or the name of the country you’re visiting!

3. Choose Default Lines

In this step, tell the phone which plan to use for Voice/SMS, iMessage, and Mobile Data. Choose Primary for the first two options, and use the Maya Mobile eSIM for mobile data only.

4. Enable Data Roaming

By now, the eSIM is installed on your phone! You will see the new plan in your Settings with the label you chose. The last step is to make sure Data Roaming is turned ON for the eSIM. (You can turn this setting OFF on your Primary line.)

On the same screen, you can select Data Mode, and then select Low Data Mode. This helps to conserve your data by preventing background data usage when the eSIM is in use.

Connecting to the Internet

After successfully activating your eSIM, your device will begin searching for a signal immediately. In most cases, a data connection will be established immediately, and you will see 5G or 4G LTE in the signal status. This means you are connected and ready to go! In rare cases, it may take up to 15 minutes for a data connection to be established. Please be patient, as there are many data carriers and environmental factors that can affect the activation time.

Self Help Documentation

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