Frequently asked questions
Which phones are compatible with eSim Masters eSIMs?
eSIM Compatible Smartphones
The following devices support eSIM installation via automatic online activation. If your device is not listed here, unfortunately it will not work with Esim Masters eSIM packages.
Please note that your device must be unlocked and free of any carrier restrictions in order to install eSIM data plans!
For smart watches, tablets, and laptops, see our complete list of eSIM Compatible Devices
iOS
Apple iPhone
- iPhone 16 Pro Max
- iPhone 16 Pro
- iPhone 16 Plus
- iPhone 16
- iPhone 15 Pro Max
- iPhone 15 Pro
- iPhone 15 Plus
- iPhone 15
- iPhone 14 Pro Max
- iPhone 14 Pro
- iPhone 14 Plus
- iPhone 14
- iPhone 13 Pro Max
- iPhone 13 Pro
- iPhone 13 mini
- iPhone 13
- iPhone 12 Pro Max
- iPhone 12 Pro
- iPhone 12 mini
- iPhone 12
- iPhone 11 Pro Max
- iPhone 11 Pro
- iPhone 11
- iPhone XS
- iPhone XS Max
- iPhone XR
- iPhone SE 2nd Gen. (2020)
- iPhone SE 3rd Gen. (2022)
Android
Google Pixel
- Google Pixel 9 Pro / Pro XL
- Google Pixel 9
- Google Pixel 8 Pro
- Google Pixel 8 / 8a
- Google Pixel 7 Pro
- Google Pixel 7 / 7a
- Google Pixel 6 Pro
- Google Pixel 6 / 6a
- Google Pixel 5
- Google Pixel 4
- Google Pixel 4a
- Google Pixel 4 XL
- Google Pixel 3
- Google Pixel 3 XL
- Google Pixel 3a
- Google Pixel 3a XL
Samsung Galaxy
- Samsung Galaxy S25 / 5G
- Samsung Galaxy S25+ / 5G
- Samsung Galaxy S25 Ultra / 5G
- Samsung Galaxy S24 / 5G
- Samsung Galaxy S24+ / 5G
- Samsung Galaxy S24 Ultra / 5G
- Samsung Galaxy S23 / 5G
- Samsung Galaxy S23+ / 5G
- Samsung Galaxy S23 Ultra / 5G
- Samsung Galaxy S23 FE
- Samsung Galaxy S22 / 5G
- Samsung Galaxy S22+ / 5G
- Samsung Galaxy S22 Ultra / 5G
- Samsung Galaxy S21 / 5G
- Samsung Galaxy S21+ / 5G
- Samsung Galaxy S21 Ultra / 5G
- Samsung Galaxy S20
- Samsung Galaxy S20+
- Samsung Galaxy S20 Ultra
- Samsung Galaxy Z Flip
- Samsung Galaxy Z Fold 2
- Samsung Galaxy Z Fold 3 5G
- Samsung Galaxy Z Flip 3 5G Fold
- Samsung Galaxy Z Flip 3 5G
- Samsung Galaxy Z Flip 4
- Samsung Galaxy Z Fold 4
- Samsung Galaxy Z Flip 5
- Samsung Galaxy Z Fold 5
- Samsung Galaxy A55 5G
- Samsung Galaxy A54 5G
- Samsung Galaxy A34 5G
- Samsung Galaxy Fold
- Samsung Galaxy Note20
- Samsung Galaxy Note20 Ultra
- NOTE: Samsung Galaxy “FE” models are NOT compatible.
Huawei
- Huawei P40
- Huawei P40 Pro
- Huawei Mate 40 Pro
Motorola
- Motorola Razr (2019)
- Motorola Razr 5G
- Motorola Razr (2022)
- Motorola Razr 40
- Motorola Razr 40 Ultra
- Motorola Edge (2022)
- Motorola Edge 40
- Motorola Edge 40 Pro
- Motorola Edge 40 Neo
- Motorola Edge 50 Pro
- Motorola Edge 50 Fusion
- Motorola Edge 50 Ultra
- Motorola Moto G52J 5G
- Motorola Moto G53 5G
- Motorola Moto G53J 5G
- Motorola Moto G54 5G
- Motorola Moto G84
Oppo
- Oppo Find N2 Flip
- Oppo Find X3 Pro
- Oppo Find X5
- Oppo Find X5 Pro
- Oppo Reno 5 A
- Oppo A55s 5G
- Oppo Reno6 Pro 5G
Nokia
- Nokia G60 5G
- Nokia X30 5G
- Nokia XR21
Xiaomi
- Xiaomi 12T Pro
- Xiaomi 13
- Xiaomi 13 Lite
- Xiaomi 13 Pro
Honor
- Honor 90
- Honor Magic 3
- Honor Magic 3 Pro
- Honor Magic 3 Pro+
- Honor Magic 4 Pro
Microsoft
Surface Duo
Surface Duo 2
How do I enable qr code scanning on android mobile devices?
Enabling QR code scanning on Android depends on the phone brand and Android version, but most modern devices already have it built in. Here’s how to turn it on and use it:
✅ Method 1: Use the Default Camera App (Most Android Phones)
Steps:
- Open your Camera app.
- Point the camera at the QR code.
- Wait 1–2 seconds.
- Tap the notification/link that appears on the screen.
If it doesn’t scan:
- Open Camera Settings.
- Look for “Scan QR codes” or “Google Lens suggestions.”
- Turn it ON.
✅ Method 2: Use Google Lens (Built into Android)
Option A – From Camera:
- Open Camera.
- Tap the Google Lens icon (small square with a dot inside).
- Scan the QR code.
Option B – From Google App:
- Open the Google app.
- Tap the Lens icon in the search bar.
- Scan the QR code.
✅ Method 3: Use Quick Settings (Android 13+)
Some phones have a built-in QR scanner shortcut.
- Swipe down from the top of your screen.
- Look for “Scan QR Code”.
- If not visible:
- Tap Edit (✏️ icon).
- Add QR Code Scanner to Quick Settings.
✅ Method 4: Samsung-Specific Setting (If Using Samsung)
If you’re using a Samsung Electronics device:
- Open Camera.
- Tap the Settings (⚙️) icon.
- Turn on Scan QR Codes.
✅ If Your Phone Is Older
Download a trusted QR scanner app from:
- Google Play
Search for:
“Google Lens”
“QR Scanner”
Does eSIM Masters record your Internet activity or location?
We do not record your device location or web browsing activity. Your browsing activity is completely private.
As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.
Unlimited Data Plan Usage Guidelines
Our Unlimited Data Plans are intended for travelers and mobile businesspeople who need reliable access to their apps and communications while roaming. They are not intended for high frequency or intense data usage, automated or machine usage, or large file transfers.
Examples of Regular Roaming Usage
✅ Streaming music or video a few hours a day – OK!
✅ Using social media apps like WhatsApp, Instagram, and TikTok – OK!
✅ Browsing the internet, email, and messaging throughout the day – OK!
✅ Using Mobile Hotspot for your laptop or tablet to join Zoom calls – OK!
✅ Connecting to your corporate VPN for regular business usage – OK!
Examples of Usage That May Be Limited
❌ Downloading huge files from a server – Better to use Wi-Fi.
❌ Uploading/downloading an entire library of photos or music – Better to use Wi-Fi.
❌ Using the Mobile Hotspot as a router or proxy for multiple computers – Better to use Wi-Fi.
❌ Connecting to a TV and streaming video 12 hours a day – Better to use Wi-Fi.
❌ Using the connection for BitTorrent or P2P file sharing uploads – Better to use Wi-Fi.
Network Acceptable Use Policy (AUP)
Please note that the above examples are guidelines only, and are not exhaustive. Our Acceptable Use Policy (AUP) lays out the standards of acceptable Internet usage while connected to our network, and prohibits activities such as sending SPAM, posting offensive or illegal content, and interfering with other computer networks.
What is the return policy?
If your data plan doesn’t work or can’t be installed on your device, we will provide a 100% refund, no questions asked. This guarantee applies only to faulty data plans with no data usage.
Any Prepaid eSIM plan which consumes more than 10% of the plan’s fixed data allowance, or any Unlimited eSIM plan which consumes more than 1 GB of data over any period of time, will be deemed to have been successfully provisioned and activated on the network, and will be non-refundable.
Additional Terms & Conditions apply, which can be found in the Master Service Agreement.
To request account cancellation or get help with service issues, please Submit a request!
Please do not mark your request Solved after viewing this article. We need to manually review each cancellation/refund request.
Is WiFi Hotspot / Internet Sharing included with Esim Masters eSIM plans?
Wi-Fi Hotspot Compatibility
Apple & Android
The Wi-Fi Hotspot / Internet Sharing feature is currently available with all Prepaid (non-unlimited) plans, Unlimited Standard, and Unlimited MAX plans, including Apple iOS and Android smartphones.
Troubleshooting Wi-Fi Hotspot
If you are unable to access Wi-Fi Hotspot on your device with a eSIM Masters eSIM plan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialize the network settings and feature availability.
Local Network Restrictions
The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.
What if I need more than 30 days of data?
What if I need more than 30 days of data?
Where can I view my data usage?
You can view you current data usage any time by logging in to your eSIM Masters Account.
Simply go to Plans and check your Data Usage under the corresponding eSIM.
Can you activate an eSIM on more than one device?
Each eSIM can be installed on only one device. If you have other devices that need mobile data, you have two options:
Purchase an additional eSIM for each extra device.
Turn on Mobile Hotspot / Internet Sharing on your phone (if supported in your country), and connect your other devices using the broadcasted Wi-Fi network.
Can you renew an eSIM automatically each month?
NO.
You can use our TOPup feature direct from your account
Limitations for Long Term Monthly Renewal
Our service is intended for short-term travel and tourism, up to 180 days, and may not be used as a permanent cellular service. Renewal beyond 180 days is generally not permitted.
Can you buy an eSIM in advance, and activate it later?
Yes, in fact we recommend it! When you order an eSIM, Starting Date is the day it gets activated. The data won’t be available on our partner networks until the date you activate your eSIM.
This makes it easy to plan your trip in advance, and have the eSIM ready to go.
Can I cancel any time?
Of course! Our prepaid eSIM plans terminate automatically after the duration you’ve selected, unless you add more data. You can cancel an Unlimited or Monthly plan any time in your eSIM Masters Account by opening a ticket
Please do not mark your request Solved after viewing this article. We need to manually review each cancellation/refund request
Does Esim Masters offer physical SIM cards?
Currently we only offer eSIM data plans, so if your device is not eSIM compatible, unfortunately we cannot provide service to you.
We are working on providing virtual number is the near future
Check our compatibility list to verify your phone is eSIM ready: Smartphones Compatible
Does an eSIM replace your current cell phone plan?
No. Smartphones that support eSIM data plans use them alongside traditional cellular plans. eSIM plans are designed to be used as an add-on to your main phone plan, and they do not provide a phone number for calling or SMS.
Will I get a local phone number with an eSIM?
Our eSIM plans do not include a local phone number, but don’t worry!
After activating eSIM Masters eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees.
For more information about setting up calls and texts to work with a eSIM Masters eSIM, please see our guide How to Enable Calling and Texting on your eSIM.
How secure is eSIM data?
eSIM Security
eSIM data connectivity is extremely secure. It provides a reliable and safe mobile data connection that is far more secure than public Wi-Fi and other alternatives.
eSIM data plans are ideal for all applications, from calls and texts to email, web browsing, video conferencing, and corporate VPN connectivity.
Network Security
Our network provides end-to-end encryption, keeping data safe in transit between your device and its destination.
Are there any additional fees?
eSIM Masters
Our eSIM data plans are prepaid, and the prices you see are inclusive of all taxes and fees. eSIM Masters will never charge you roaming fees or other charges with our data plans.
Your Local Carrier
Our eSIM data plans are intended to replace your local carrier’s roaming plan and prevent any additional roaming charges. When the eSIM is installed correctly, typically your local carrier will not charge any additional roaming fees.
- Roaming Data Charges: Will not be charged as long as the eSIM is installed and configured correctly, and Data Roaming is turned off on your regular phone plan.
- International Call Charges: May be charged by some carriers even when using Wi-Fi calling with the eSIM data connection (not common).
- International SMS Charges: May be charged by some carriers even when using Wi-Fi calling with the eSIM data connection (not common).
Please note that eSIM Masters does not interact with your home carrier, and we have no control over your phone plan. It is always best to contact your carrier for more information about their roaming fees when using a secondary data plan.
Is there a way to activate an eSIM without a QR code?
If you are unable to scan the activation QR code, or prefer to activate a different way, you can enter a Manual Activation Code on your device.
For instructions, please see: Get a manual eSIM activation code
Can I keep using my phone number with an eSIM?
Can you make calls with an eSIM?
Yes! After activating eSIM Masters eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees.
For more information about setting up calls and texts to work with eSIM Masters eSIM, please see our guide How to Enable Calling and Texting on your eSIM.
Can you have multiple eSIM packages installed on your phone?
Yes, most eSIM-compatible devices support multiple eSIM data plans installed at the same time.
Please note that only one physical SIM and one eSIM can be active at a time (also called Primary and Secondary Data Plan). You can toggle eSIM Data Plans on/off to switch your Secondary Data Plan, without deleting each eSIM.
For more detailed information about using multiple eSIM cards and secondary data plans, please refer to your device documentation, as features vary somewhat between devices.
Can you add data for multiple countries on one eSIM?
Yes, you can add data from multiple countries to an eSIM at any time from your eSIM Masters account.
For more info, please see: Add more data to an eSIM
How do you add more data to an existing eSIM?
You can add more data to an eSIM at any time from your eSIM Masters account by using the Top-up tab and selecting the eSIM and country you wish to add data to
How long does it take for a new eSIM to activate?
eSIM Activation
Typically it takes less than 20 seconds to activate new eSIM data plans on our partner networks, depending on the coverage in your location. When you receive your activation email with your QR code, it is ready to activate!